AUTHORIZED LUGGAGE REPAIR CENTRE

We have a dedicated Aftersales Care Team to assist in luggage and bags repairs.

As our repair centre is located in Singapore, we currently can only handle repair of luggage and bags within Singapore.

If you have luggage requiring repair or parts replaced, read on to find out how we can help you.

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BRANDS WE HANDLE

We are the authorised repair centre for the following brands. We regret to inform that we cannot repair brands that are not within the below list.

American Flyer, Beside-U, Beverly Hills Polo Club, DELSEY PARIS, Hedgren, Pierre Cardin Paris, Traveler's Choice, URS&inc., Victorinox, Wenger

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REPAIR ENQUIRIES

For repair enquiries, kindly WhatsApp our Aftersales Team at 9232 6305.

Please provide the following when you make an enquiry:

- Brand, model and serial number of luggage

- Proof of purchase or warranty card

- Photo of front of luggage

- Clear photo of damaged area

Our team will get back to you with regards to whether your warranty is still valid, or provide a repair quotation if your warranty has expired.

PLEASE NOTE the following regarding repair enquiries:

Our team may take a few days to respond to your message due to the large volume of incoming enquiries. If you do not receive a response after a few days, you may drop them another message, or email thl.online@etravelite.com to check on the status of your enquiry.

Due to the recent recovery of the travel industry, please expect a longer repair time of at least 3-4 weeks.

We seek your kind understanding and patience as our team does their best to serve you.

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LUGGAGE COLLECTION

Due to the recent recovery of the travel industry, please expect a longer repair time of at least 3-4 weeks. When repair is complete, you will receive an SMS informing you that your luggage is ready for collection.

Before making your way down, kindly Whatsapp 9232 6305 with the date and time that you will be coming for collection. Upon arrival, kindly present your Service Form number to our team.

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REPAIR CENTRE LOCATION

SINGAPORE REPAIR CENTRE

53 Ubi Ave 3, #01-01 Travelite Building, Singapore 408863

Nearest MRT: Ubi (DT27)

Opening Hours

Monday to Friday

9.30am to 5.30pm

(Closed on weekends and public holidays)

PLEASE READ before dropping off your luggage:

For our team to serve you better, kindly Whatsapp 9232 6305 with the date and time that you will be dropping off your luggage. Do bring along any proof of purchase or warranty card together with the damaged luggage, and inform our team of your name and Whatsapp contact upon arrival.

Due to a surge in enquiries, there may be a short wait while our Aftersales Team attends to the queue. We seek your patience and kind understanding as they do their best to serve you.

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REPAIR COVERAGE, LIMITED WARRANTY & SERVICE FEES

MANUFACTURING DEFECTS

In the unlikely event that there is a defect caused during manufacturing or due to workmanship, you may find the limited warranty duration and details of the luggage model on the original product hang-tag. We will, at our discretion, either repair or replace your product according to the warranty terms and conditions stated on the tag.

PLEASE NOTE the limited warranty does not cover damage resulting from:

  • Normal wear and tear such as abrasions, minor cuts, scratches, dents, or soil

  • Accidents, negligence, improper use, and poor maintenance

  • Zipper threading/tracking caused by forceful or unreasonable use of the product

  • Use of product in excess of maximum weight specifications

  • Improper repair or incorrectly-performed maintenance carried out by a third party

     

  • Damage and body cracks caused by airlines or common carriers during transport (please refer to the next section)

AIRLINE DAMAGE

Always inspect your luggage thoroughly before leaving the airport. If your luggage has been damaged by an airline, you should immediately submit a damage claim with the airline.

Keep in mind that each airline has its own rules and regulations to process baggage damage claims. Please check with your airline for more information.

TERRITORIALITY OF WARRANTY

Please be informed that not all licensee brands have international warranty coverage. As such, under our discretion, we may service the product with a fee or reject the repair services.

For enquiries, kindly contact our Aftersales Team via Whatsapp at 9232 6305.

You may also contact us via the chat box or email thl.online@etravelite.com.