AUTHORIZED LUGGAGE REPAIR CENTRE

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LUGGAGE CARE CENTRE

We have a dedicated After-Sales Care Team to assist in luggage and bags repairs.

 

You may wish to bring down your damaged luggage or bags with proof of purchase and warranty card to our Service Centre at:

53 Ubi Ave 3, Travelite Building, Singapore 408863

BRANDS

American Flyer, Beside-U, Beverly Hills Polo Club, Delsey Paris, Hedgren,

Pierre Cardin Paris, Traveler's Choice, URS & inc., Victorinox, Wenger

OPERATIONAL HOURS

Monday to Tuesday

Thursday to Friday

9.30am to 5.30pm

(Closed on Wednesdays, weekends and public holidays)

NOTICE

Due to the ongoing COVID-19 situation, our office and Luggage Care Centre will be closed every Wednesday until further notice.  

LIMITED WARRANTY & SERVICE FEES

In the unlikely event that a defect should occur caused by manufacturing defects in workmanship, refer to the original product hang-tag for the limited warranty length of your particular model. We will, at our discretion, either repair or replace your product in accordance with the warranty terms and conditions stated. 

The limited warranty does not cover damage resulting from:

  • Normal wear and tear such as abrasions, minor cuts, scratches, dents, or soil.

  • Accidents, negligence, improper use, and poor maintenance.

  • Zipper threading/tracking caused by abusive or unreasonable use of the product.

  • Use of product in excess of maximum weight specifications.

  • Transportation damage and body cracks caused by airlines, or common carriers 

  • Improper repairs or incorrectly performed maintenance made by a third party.

AIRLINE DAMAGE

Always inspect your luggage thoroughly before leaving the airport. If your luggage was damaged by an airline, you should immediately submit a damage claim with the airline.
Keep in mind that each airline has its own rules and regulations to process a baggage damage claim. Please check with your airline for more information. 

TERRITORIALITY OF THE WARRANTY

Please be informed that not all licensee brands have international warranty coverage. As such, under our discretion, we may service the product with a service fee or reject the repair services.

For enquiries, kindly forward your email to customerservice@etravelite.com.

LOCATE US

53 Ubi Ave 3, Travelite Building, Singapore 408863