Repair quotations will ONLY be responded to via WhatsApp. We will not provide quotations via chat. For all repair enquiries, kindly WhatsApp our Aftersales Care Team at 9232 6305 with the following: - Brand, model and serial number of luggage - Proof of purchase or warranty card - Photo of front of luggage - Clear photo of damaged area Our team will respond regarding your warranty or repair quotation within 2-3 working days. Kindly note that the repair waiting time will take at least 3-4 weeks. Thank you for your patience and understanding. For more information, please head over to www.etravelite.com/luggage-bag-repair.

Thank you for your recent purchase. You may register your warranty at this page: https://www.etravelite.com/retailsub Thank you!

Our luggage repair centre is located at: 53 Ubi Ave 3, #01-01 Travelite Building, Singapore 408863 Opening hours: 9.30am to 5.30pm, Monday to Friday (excluding PH) Closed for lunch break from 12pm to 1pm daily Before you bring your luggage to our repair centre, kindly WhatsApp 9232 6305 with the following: - Brand, model and serial number of luggage - Proof of purchase or warranty card - Photo of front of luggage - Clear photo of damaged area Our team will advise if you should bring your luggage down depending on repair parts availability. Please bring down the damaged luggage and the warranty card or proof of purchase (if any) for repair. Due to a surge in luggage repairs, please expect a longer repair time of at least 4-6 weeks. We seek your kind understanding and patience as we do our best to serve you. For more information, please head over to www.etravelite.com/luggage-bag-repair.

Due to an increase in repair enquiries, our team will respond regarding your warranty or repair quotation within 2-3 working days. Kindly also note that the repair waiting time will take at least 4-6 weeks. Thank you for your patience and understanding.

Due to a surge in luggage repairs, please expect a longer repair time of at least 4-6 weeks. Once the repair is complete, you will receive an SMS to inform you that your luggage is ready for collection. Kindly bring along the Service Form when you collect your luggage.

For online orders, we provide local shipping within Singapore only. We use Qxpress to deliver all orders. Local shipping within Singapore is free only for orders above $80. For orders under $80, shipping fee starts at $4.30.

Once your order has been processed, you will receive the Qxpress tracking number via email and a chat message on our website. Do note that once the package has left our facility, it is no longer within our control. Kindly liaise with Qxpress for any missing or damaged packages.

Self-collection is only available for orders placed on the eTravelite website. We do not offer self-collection for Shopee, Lazada and Qoo10 as the logistics are handled by their appointed couriers. You can self-collect your order by selecting "Store Pickup" under the Delivery Method section of the checkout page. When your order is ready for collection, we will send you a collection email and message. Collection address and operating hours: 53 Ubi Ave 3, #01-01 Travelite Building, Singapore 408863 9.30am to 5.30pm, Monday to Friday (excluding PH)

To view and purchase items, you may visit one of our stores below: Delsey Flagship Store - Suntec City North Wing #02-416/417 Victorinox Flagship Store - Suntec City West Wing #01-415/417 Branded Menswear Sale - KINEX Mall #01-35/41 Branded Menswear & Luggage Sale - Harbourfront Centre #01-91/92 For online orders, you may collect your order at our office only upon receiving an order collection email from us. Kindly note that our Ubi address is an office building and not a retail store, hence we are unable to accommodate any requests for product viewing and on-the-spot purchases.