Question 1

Can I get a repair quotation?

Accepted Answer

Repair quotations will ONLY be responded to via WhatsApp. We will not provide quotations via chat.

For all repair enquiries, kindly WhatsApp our Aftersales Care Team at 9232 6305 with the following:
- Brand, model and serial number of luggage
- Proof of purchase or warranty card
- Photo of front of luggage
- Clear photo of damaged area

Our team will respond regarding your warranty or repair quotation within 2-3 working days.
Kindly note that the repair waiting time will take at least 3-4 weeks.
Thank you for your patience and understanding.

For more information, please head over to www.etravelite.com/luggage-bag-repair.

Question 2

How do I register warranty?

Accepted Answer

Thank you for your recent purchase.
You may register your warranty at this page: https://www.etravelite.com/retailsub
Thank you!

Question 3

Where is your luggage repair centre located?

Accepted Answer

Our luggage repair centre is located at:
53 Ubi Ave 3, #01-01 Travelite Building, Singapore 408863

Opening hours:
9.30am to 5.30pm, Monday to Friday (excluding PH)
Closed for lunch break from 12pm to 1pm daily

Before you bring your luggage to our repair centre, kindly WhatsApp 9232 6305 with the following:
- Brand, model and serial number of luggage
- Proof of purchase or warranty card
- Photo of front of luggage
- Clear photo of damaged area

Our team will advise if you should bring your luggage down depending on repair parts availability.
Please bring down the damaged luggage and the warranty card or proof of purchase (if any) for repair.

Due to a surge in luggage repairs, please expect a longer repair time of at least 4-6 weeks.
We seek your kind understanding and patience as we do our best to serve you.

For more information, please head over to www.etravelite.com/luggage-bag-repair.

Question 4

I already enquired for repair via WhatsApp but did not get a response.

Accepted Answer

Due to an increase in repair enquiries, our team will respond regarding your warranty or repair quotation within 2-3 working days.
Kindly also note that the repair waiting time will take at least 4-6 weeks.
Thank you for your patience and understanding.

Question 5

How long will luggage repair take?

Accepted Answer

Due to a surge in luggage repairs, please expect a longer repair time of at least 4-6 weeks.
Once the repair is complete, you will receive an SMS to inform you that your luggage is ready for collection.
Kindly bring along the Service Form when you collect your luggage.