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AFTER SALES SERVICES

Luggage & Bags repair

 

LUGGAGE CARE CENTRE

We have a dedicated after sales team to assist in luggage and bags repairs. You may wish to bring down your damaged luggage or bags with proof of purchase and warranty card to our service centre at 53 Ubi Ave 3, Travelite Building, Singapore 408863. 

BRANDS

American Flyer, Beverly Hills Polo Club, Delsey Paris, Pierre Cardin Paris, Traveler's Choice, URS & inc, Victorinox

OPERATIONAL HOURS

Mon to Tue and Thu to Fri

9.30am to 5.30pm

(Closed on Wed, weekends and PH)

NOTICE

Due to the current Covid 19 situation, our office and luggage care centre will be closed on every Wednesday till further notice.  

 

LIMITED WARRANTY & SERVICE FEES

In the unlikely event that a defect should occur caused by manufacturing defects in workmanship, refer to the original product hang-tag for the limited warranty length of your particular model. We will, at our discretion, either repair or replace your product in accordance with the warranty terms and conditions stated. 

The limited warranty does not cover damage resulting from:

  • Normal wear and tear such as abrasions, minor cuts, scratches, dents, or soil.

  • Accidents, negligence, improper use, and poor maintenance.

  • Zipper threading/tracking caused by abusive or unreasonable use of the product.

  • Use of product in excess of maximum weight specifications.

  • Transportation damage and body cracks caused by airlines, or common carriers 

  • Improper repairs or incorrectly performed maintenance made by a third party.

AIRLINE DAMAGE

Always inspect your luggage thoroughly before leaving the airport. If your luggage was damaged by an airline, you should immediately submit a damage claim with the airline. Keep in mind that each airline has its own rules and regulations to process a baggage damage claim. Please check with your airline for more information. 

TERRITORIALITY OF THE WARRANTY

Please be informed that not all licensee brands have international warranty coverage, as such, under our discretion, we may service the product with a service fee or reject the repair services.

For enquiries, kindly forward your email to customerservice@etravelite.com

 

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